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Sign-in troubleshooting

Applies to: UrbanOracle · Measured revision 301a1b7 · Last updated

The messages shown when signing in, creating an account, verifying an email address or resetting a password, and what to do about each.

Each heading is the message exactly as the screen shows it.

「試行回数が上限に達しました。しばらく時間をおいて再度お試しください」

When it appears

When the limit on attempts is reached while signing in, creating an account or resetting a password.

What to do

Wait a while, then try again.

「メールアドレスの形式が正しくありません」

When it appears

When the email address entered is not in the form of an email address.

What to do

Check the email address you entered.

「他の DXA Labs プロダクトで登録済みのメールアドレスです。サインインしてください」

When it appears

When you create an account and an account with that email address already exists.

What to do

Click 「既にアカウントをお持ちの方」 and sign in with that email address.

「メールアドレスまたはパスワードが正しくありません」

When it appears

When signing in and the email address or the password does not match.

What to do

Check what you entered. If you have forgotten your password, see Reset your password.

「このアカウントは現在ご利用いただけません」

When it appears

When you sign in with an account that has been disabled.

What to do

Get in touch through Contact.

「パスワードが要件を満たしていません」

When it appears

When you create an account and the password does not meet the Password requirements.

What to do

Enter a password that meets all of 「8文字以上」, 「英字を1文字以上」 and 「数字を1文字以上」.

「サインインがキャンセルされました」

When it appears

When you close the window that opened during Google sign-in.

What to do

Click 「Google でサインイン」 again.

「ポップアップがブロックされました。ブラウザの設定をご確認ください」

When it appears

When the browser could not open the window used to sign in with Google.

What to do

In your browser settings, allow pop-ups for this site.

「ネットワークに接続できませんでした。接続をご確認のうえ再度お試しください」

When it appears

When the connection fails while signing in, creating an account or resetting a password.

What to do

Check your connection, then try again.

「処理を完了できませんでした。時間をおいて再度お試しください」

When it appears

When signing in or creating an account fails with an error that none of the other messages covers.

What to do

Wait a while, then try again.

「まだ認証を確認できません。メール内のリンクを開いてから、もう一度お試しください。」

When it appears

When you click 「認証を確認」 on the email verification screen and verification is not yet complete.

What to do

Open the link in the verification email, then click 「認証を確認」 again.

「メールアドレスの確認が未完了です。」

When it appears

At the top of the dashboard, when the account's email address has not been verified.

What to do

Use 「確認メールを再送」 in the same strip to send the verification email again, then open the link in it.