Each heading is the message exactly as the screen shows it. For sign-in messages, see Sign-in troubleshooting. For operations that show no message when they fail, see Limits.
「ポートフォリオを選択してください」
When it appears
When there is no portfolio at all, on the 「ダッシュボード」, 「物件一覧」, 「排出量」 and 「GRESBエクスポート」 screens and on the 「カーボン目標」 tab of 「設定」.
What to do
Add a portfolio as described in Manage portfolios and organization settings.
「ポートフォリオが登録されていません」
When it appears
When the list on 「ポートフォリオ管理」 has no portfolio.
What to do
Add a portfolio with 「ポートフォリオ追加」.
「物件が登録されていません」
When it appears
When 「物件一覧」 has no property to show. It also appears when a search or the use-type buttons leave no results.
What to do
Register properties as described in Import properties from CSV or Add, edit or delete a single property.
「物件が見つかりません」
When it appears
On the property detail screen, when the property could not be loaded.
What to do
Open the property again from 「物件一覧」 in the sidebar.
「登録に失敗しました」
When it appears
In the 「物件追加」 form, when the property could not be registered. When the server returns a message, that message is shown instead (such as 「バリデーションエラー」 or 「Requires at least editor role」). With 「バリデーションエラー」, the screen does not say which field has the problem.
What to do
Only users whose role is 「編集者」 or 「管理者」 can register properties. Check your role and the values you entered, then click 「登録」 again.
「削除に失敗しました」
When it appears
In a browser dialog, when 「削除」 on the property detail screen could not delete the property.
What to do
Only users whose role is 「管理者」 can delete properties.
「保存に失敗しました」
When it appears
In the portfolio form, when the portfolio could not be saved. When the server returns a message, that message is shown instead.
What to do
Only users whose role is 「編集者」 or 「管理者」 can add and edit portfolios.
「保存に失敗しました。再度お試しください。」
When it appears
When you click 「保存」 on a property's 「エネルギーデータ」 tab and the data could not be saved. Saving values entered in the row of a month with no data always shows this message, and that month is not saved. Rows of months that already had data and were changed at the same time may have been saved.
What to do
Import months with no data as described in Import monthly energy data from CSV.
「排出量の計算に失敗しました。エネルギーデータが登録されているか確認してください。」
When it appears
When you click 「排出量計算」 on the 「排出量」 screen and the calculation could not run.
What to do
Only users whose role is 「編集者」 or 「管理者」 can run 「排出量計算」. Properties without energy data are also calculated, from use-type benchmarks, so missing energy data alone does not cause this message.
「排出量データがありません」
When it appears
On the 「排出量」 screen, when the selected year has no emission results, together with 「「排出量計算」ボタンをクリックして計算を実行してください」. On a property's 「排出量」 tab, it appears together with 「排出量ページから計算を実行してください」.
What to do
On the 「排出量」 screen, choose the fiscal year and click 「排出量計算」.
「データ完成度が50%未満のためエクスポートできません」
When it appears
On the 「GRESBエクスポート」 screen, when 「Excelダウンロード」 cannot be clicked. It appears both when 「全体データ完成度」 is below 50% and when a property-year is blocked.
What to do
If 「全体データ完成度」 is 50% or more, fix the data of the properties listed under 「{件数}件の物件年度はGRESBに提出できません」. For the steps, see Preview and export the GRESB workbook.
「{件数}件の物件年度はGRESBに提出できません」
When it appears
On the 「GRESBエクスポート」 screen, when some property-years in the selected fiscal year match the GRESB rules (R1 to R4).
What to do
Check the reasons in the list, fix the properties' data, and run 「排出量計算」 again. For the rules, see GRESB workbook and eligibility rules.
「ダウンロードに失敗しました」
When it appears
When 「Excelダウンロード」 could not export the workbook.
What to do
Reload the page, review the result of the check, then click 「Excelダウンロード」 again.
「データがありません」
When it appears
On the 「GRESBエクスポート」 screen, when the portfolio has no properties, together with 「物件とエネルギーデータを登録してください」.
What to do
Register properties in the portfolio.
「提出データがありません」
When it appears
When 「提出履歴」 on the 「GRESBエクスポート」 screen has no entries.
What to do
To record an entry, click 「新規提出」.
「インジケーターデータがありません」
When it appears
In 「GRESBインジケーター プレビュー」, when the portfolio has no properties.
What to do
Register properties in the portfolio.
「データの取得に失敗しました」
When it appears
In 「GRESBインジケーター プレビュー」, when the preview could not be loaded.
What to do
Click 「閉じる」, then click 「プレビュー」 again.
「ユーザーがいません」
When it appears
Always, in the list on 「ユーザー管理」, even when there are users.
What to do
This does not change. For the invitation steps, see Invite users and review the audit log (admin).
「管理者権限が必要です」
When it appears
When a user whose role is not 「管理者」 opens the 「ユーザー管理」 screen.
What to do
Ask an 「管理者」 of your organization to invite users.
「招待に失敗しました」
When it appears
In the 「ユーザー招待」 form, when the user could not be invited. When the server returns a message, a message such as 「A user with this email already exists in the identity provider」 is shown instead.
What to do
For what each message means, see Invite users and review the audit log (admin).
「監査ログがありません」
When it appears
On the 「監査ログ」 screen, when no record matches the conditions. For users whose role is not 「管理者」, it appears even when there are records.
What to do
Widen the conditions in 「アクション」, 「リソース種別」, 「開始日」 and 「終了日」.
「カーボン目標が未設定です」
When it appears
On the 「カーボン目標」 tab of 「設定」, when the selected portfolio has no target.
What to do
Add a target with 「目標追加」.
「データ未登録」
When it appears
On an indicator card of 「ダッシュボード」, when there is no value. The WS5 card always shows it.
What to do
For the condition of each card, see Dashboard metrics.
「前年度データ不足のため算出不可」
When it appears
On the EN3, GH6 and WT3 cards, when no property can be compared or the previous year's total is 0.
What to do
Register the previous year's energy data. GH6 also needs 「排出量計算」 for the previous year.
「データなし」
When it appears
In place of a chart on 「ダッシュボード」, when the chart has no data.
What to do
Check that the selected fiscal year and use types have data.
「前年データなし」
When it appears
Next to 「総排出量」, when 「前年比較」 is on and the previous year's total emissions are 0 while this year's are not.
What to do
Run 「排出量計算」 for the previous year.
「CSVファイルの読み込みに失敗しました」
When it appears
When the chosen file could not be read for the preview.
What to do
Check that the file is a CSV file in UTF-8.
「CSVファイルのみアップロード可能です」
When it appears
When you drag and drop a file that is not a CSV file.
What to do
Choose a file with the extension .csv.
「行 {行}: {内容}」
When it appears
When a CSV import has rows that could not be imported.
What to do
For the cause of each message, see CSV file formats.
「0件インポート完了」
When it appears
When a CSV import imported no rows. For an energy data CSV file with more than 500 data rows, it appears without waiting for the import to finish.
What to do
If there are error rows, check their messages. For a file with more than 500 rows, wait a while, then check the month values on the property's 「エネルギーデータ」 tab.
「予期しないエラーが発生しました」
When it appears
When an error occurs while a screen is shown, together with 「問題が発生しました。ページを再読み込みしてください。」 and the error details.
What to do
Clicking 「ページを再読み込み」 reloads the page.